Cause: As there are too many people connecting to the Internet simultaneously, they interfere with each other, resulting in the long network latency.
Solution: Configure a private network or change to other network connection methods (LAN/GPRS)
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When the Compatible version device is connected to the computer, the light is on but the scanning outputs nothing
Cause: Blocked by security software or insufficient power supply from the USB port. Solution: Disable the keyboard protection function...
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No new device is detected in Device Manager – Imaging Devices after the Basic version device is connected to the computer
Cause: Problem of computer USB port or hardware of basic devices. Solution: Connect the device to another computer USB...
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Application environment of the Enhanced version device
Environment 1: The white USB port supplies power. The black serial plug connects to the cashier counter. The black...
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Configuration of cable network for the Enhanced version device
Enter the URL (http://dm.2dupay.com/wifi-config/wifiConfig.html) on the mobile phone or scan the QR-code of the configuration page to enter the...
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Interface functions of the Enhanced version device
a．White USB plug: Power supply b．Black USB plug: Connect to the computer of the cashier counter c．Black USB receptacle:...
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New device is detected but with a yellow exclamation mark in Device Manager – Imaging Devices after the Basic version device is connected to the computer
Cause: The customer computer is equipped with a compact system without a camera driver. Solution: Download Driver Genius, Driver...
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Proper usage of Smart Box Compatible version
Connect the compatible device to the USB port of the computer. After connecting, the device will automatically identify the...
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Light and sound of the Enhanced version device
Power on: White light keeps on with a beep sound. Waiting for Internet connection: Red light and white light...
